Traveluxescapes Terms & Conditions

Terms & Conditions

Enterprise Name: Traveluxescapes Pty (Ltd)

Thank you for traveling with Traveluxescapes. These Terms and Conditions (the “Terms”) apply to any travel Trips and/or services you have booked from Traveluxescapes; the terms and conditions govern the contractual relationship between you (The “Client” and Traveluxescapes “Service Provider”.

Please read these Terms carefully. Booking any Trip with Traveluxescapes, you acknowledge that you) have read, understand, and agree to be bound by these Terms & Conditions. The client who has confirmed the booking is deemed to be the designated contact person for all other clients named in such bookings. These Terms constitute the entire agreement between the Client and Traveluxescapes, with respect to the subject matter hereof, and supersede all prior agreements, representations, and understandings of the parties, written or oral.

1. Booking

A booking is confirmed, and these Terms will apply when Traveluxescapes, has received the deposit from the Client and the Client has received written confirmation from Traveluxescapes of such booking. At the time of booking, the Client confirms that they are 18 years of age or over, and agrees to provide full, complete, and accurate information as requested by Traveluxescapes. to confirm such booking. Any Client confirming a booking on any Traveluxescapes trip with more than one person named and booked on such booking represents and warrants to Traveluxescapes that they have all necessary consents and authority to make such booking on behalf of all other Clients named on the booking and have communicated all necessary information to the other Clients for them to give free and fully informed authorization to do so. The information that they are providing regarding all clients is complete and accurate, and they have obtained all necessary consents and permissions to share such information with Traveluxescapes. for the purposes of completing the booking and are liable to inform all other named Clients on the relevant booking of the applicability of these Terms & Conditions to the booking and the Clients’ relationship with Traveluxescapes. At any time before a booking is confirmed, Traveluxescapes reserves the right to increase or decrease brochure prices for any Trips. Traveluxescapes reserves the right to decline any booking, at its sole discretion.

2. Traveluxescapes Trips

2.1 Inclusions

Accommodation.
Traveluxescapes driver (for airport, hotels, testing centre transfers).
All specified activities, guides & sightseeing admission fees.
24-hour Travel Agent support

2.2 Exclusions

Items or any other service not included on the inclusive list.
Additional activities not specified.
Transportation for optional activities and independent sightseeing during the trip is at the client's own cost.
International Airfare, (unless local flights in the country of destination are stated in the travel package, to travel from one city to the next).
No extra services will be rendered on the final day of the trip, for example, overnight accommodation, and airport drop-off, unless stated in the full travel package.
Insurance is at the expense of the Client.
Visa fees
All Covid-19 tests, Vaccinations, and any other medical care.
All meals & beverages not specified.
Gratuities

3. Passports and Visas

Traveluxescapes is committed to monitoring and amending an approach to travel during these uncertain times due to the Covid- 19 pandemic.

It is the client’s responsibility to check and fulfill the passport, visa, health, and immigration requirements applicable to the travel destination. Traveluxescapes can only provide general information about this. It is entirely the Client’s responsibility to ensure that all passports and visas are current, valid, and obtained on time. Clients must check requirements for their own specific circumstances with the relevant Embassies and/or Consulates and their own doctors as applicable. Requirements do change, please ensure your information is up to date. Traveluxescapes is not a visa advisory service, and as such does not take responsibility for any delay, cost, or inconvenience caused because of incorrect visa information, failure to obtain a visa, or any visa-related service.

Traveluxescapes does not accept any liability for delayed Visas or Visa refusals. Visa approvals are solely at the discretion of the Embassy Concerned. Visas also do not guarantee entry into the country concerned. Customs for destination countries may deny entry on arrival for which Traveluxescapes will not be held liable.

It is entirely the Client’s responsibility to ensure that all passport details supplied to Traveluxescapes mirror those details shown on their passport & ID document for all travel trips. As a guideline, passports should be valid for 6 months after your scheduled return to your home country. Traveluxescapes is not assuming any obligation or liability against any consequences of non-compliance.

4. Health

Traveluxescapes highly recommends that clients take out comprehensive travel insurance, including “cancel for any reason” to ensure any funds lost can be recovered. It is entirely the Client’s responsibility to ensure that vaccinations, inoculations, prophylactic (e.g. for malaria), and A polymerase chain reaction (PCR) test for Covid-19, where required, have been obtained on time and is valid for travel. Please check the requirements with Traveluxescapes before traveling.

4.1 Covid-19

You agree that it is your personal decision to travel and that you are doing so with full knowledge of current travel recommendations and travel restrictions about the risk of COVID-19, with you having taken full personal responsibility to inform yourself in relation thereto. Traveluxescapes does not assume any responsibility for and shall not be liable for any unsafe conditions or health hazards, including pandemics or other illnesses to which you may be exposed. Traveluxescapes will, however, use its reasonable endeavors to provide you with the latest travel information available in respect of the regulations, conditions, and supplier terms applicable in relation to COVID-19, at the time of your booking.

5. Age of Travellers

All travelers must be 18 years of age and above to partake in all travel trips.

6. Payment Methods, Payment Plans & Currencies

Payments made and instructed either online, remotely, or electronically using the Client’s credit cards shall be deemed final and carry irrevocable client consent. Chargebacks will not be accepted by Traveluxescapes. The Client’s given permission electronically shall be deemed final and irrevocable.
Traveluxescapes trips are priced in United States Dollar (USD). All payments made using other foreign currencies must equal the value of the trip in USD, Traveluxescapes is not responsible for any currency fluctuations and has no control over this.
Traveluxescapes offers the Client; flexible payment plans and payment options. Please note your spot on the trip is only reserved once we have received a deposit.
All payments (payment plan options) are to be paid on the 1st of every month; a payment request will be issued to the Client.
All payments made, must reflect the expected amount to be received in United States Dollars (USD) to Traveluxescapes.
All Payments are subject to booking fees charges which are included in the price of the travel package and included in the price of the trip.
All payments must be made in full no later than 60 days before the commencement of the trip. Clients should refer to the confirmation email sent by Traveluxescapes for details regarding the final payment for any trip booked.
All payments must be made promptly when due, failure to do so, the Client’s spot on a Traveluxescapes Trip will be processed as a cancellation. Traveluxescapes will contact the client to resolve the issue before it escalates to a cancellation.

7. Cancellation & Refund Policy

Deposit fees & trip costs are non-refundable.
However, Trips canceled within 24 hours of booking will receive a refund, No Questions Asked (Excluding non-refundable booking fee & transaction fees).
Full/total payment of the travel package is due 60 days before the trip commences.

7.1 Cancellations & Refunds

All trips are non-refundable; however, the traveler may transfer money paid to another trip taking place within 6 months, subject to charge/cancellation fees.

Deposits – Non-refundable
12- 4 months before departure - 30% charge fee, 70% transferred to another trip.
3 months before departure - 40% charge fee, 60% transferred to another trip.
2 months before departure - 50% charge fee, 50% transferred to another trip.
1 month before departure – forfeit all money paid.
No show – traveler forfeits all money paid.
Failure to pay monthly instalments up to 60 days with no communication or arrangement - traveler forfeits all money paid..

8. Law and Jurisdiction

The Court of Law will govern the relationship between the Client and Traveluxescapes – Traveluxescapes shall be entitled to institute any legal proceedings arising out of or in connection with this contract in court.

9. Confidentiality

Subject to statutory constraints or compliance with an order of the court, Traveluxescapes undertakes to deal with all Client information of a personal nature on a strictly confidential basis. By using Traveluxescapes website, Africantravelescapes.com, you hereby consent to our disclaimer and agree to its terms & conditions.

10. Accommodation & Transport Liability

Traveluxescapes has taken the necessary steps to ensure that the health and safety of Clients are not compromised. We are working very closely with our suppliers to ensure that we keep our clients informed with the most up-to-date travel restrictions and policies, as they are being updated. Traveluxescapes acts only as an agent for Accommodation (hotel) & Transport (transfers & land transport) providers that we use during our trips. Traveluxescapes assumes no liability for injury, damage, delay, loss, accident, or irregularity in connection with any hotel or transport provider. Any extra expenses incurred whilst staying at the accommodation (hotel) such as room service, tipping of staff, or charges to the room shall be the responsibility of the individual trip participant to provide for these extra expenses incurred. Traveluxescapes shall in no way be liable for these extra expenses. If we need to provide you with a different accommodation than originally planned, the new accommodation we provide will be of the same expected standards

11. Force Majeure

Traveluxescapes is not obliged to provide a full refund or compensate a client if Traveluxescapes contractual obligations to a client are affected by “Force Majeure” once the trip in the destination country has commenced or less than 30 days before commencement. For exceptions of the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and the threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease, or natural disasters such as floods, earthquakes, or weather conditions that make it impossible to travel safely at the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labor strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned control. The Client must ensure that their insurance provider covers Force Majeure, as the Client may be able to reclaim these costs.

12. Entire Contract

The Terms & Conditions constitute the entire terms of the relationship between the parties (Client & Traveluxescapes). There exist no other terms, conditions, warranties, representations, guarantees, promises, undertakings, or inducements of any nature whatsoever (whether verbal, written, or electronic) regulating the relationship and the Client acknowledges that he/she has not relied on any matter or thing stated on behalf of Traveluxescapes or otherwise that is not included herein.

13. Itinerary - Flexibility, Variations, and Transfers

While every effort is made to keep to the final itinerary, Traveluxescapes reserves the right to make changes/amendments for the Client’s convenience e.g., in some cases, weather conditions can necessitate an alteration in the itinerary, and this does not constitute any reason for a refund. Traveluxescapes will communicate such amendments. Traveluxescapes will issue a notification on any modifications to the trip. It is the Client’s responsibility to accept or decline such amendments in writing within 5 working days to Traveluxescapes. The Client acknowledges that booking a trip with Traveluxescapes, requires considerable flexibility and the Client acknowledges and permits reasonable alterations to the itinerary by Traveluxescapes. The Client acknowledges their understanding that the route, schedules, itineraries, amenities, and mode of transport may be subject to change without prior notice due to circumstances or events, which may include sickness or mechanical breakdown, incidents in the location where the voyage will be operated, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, extreme weather and other unpredictable or unforeseeable circumstances which are beyond the reasonable control. If any drastic change arises from reasons of Force Majeure, as herein defined, the Client will be entitled to recover only the costs of the Trip recoverable by Traveluxescapes.

14. Complaints & Dissatisfaction

In the event of complaints or dissatisfaction, any complaints must be brought to the attention of Traveluxescapes & Traveluxescapes immediately and will be addressed within 24/hours. Complaints must be addressed in writing to Traveluxescapes email.